PowerINSPECT 2.001 InstallShield Failure under Windows 2000

PWI000078

Context

this document applies to :

  1. PowerINSPECT 2000

Gripe no 658

Summary

To install PowerINSPECT on a computer with Windows NT or Windows 2000 you should be logged on as a user with administrative privileges.  There is a bug in the Install Shield tool used to install PowerINSPECT which means that attempting to install on Windows 2000 without administrative privileges will cause a blank error message to be displayed during the installation initialisation. Accepting the message terminates the installation.

Description

PowerINSPECT 2.001 installation stops with no message: 

Installation failure with blank Message Box

 

Problem cause

There is a bug in the Install Shield tool used to install PowerINSPECT which means that attempting to install on Windows 2000 without administrative privileges will cause a blank error message to be displayed during the installation initialisation.

Solution/Workaround

Log on as an adminstrator and repeat the installation.